Refunds
100% refund or change of the tour date due to bad weather or an emergency.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at roatanviptourshn@gmail.com
Gifts
If you were unable to do the tour, you can transfer the tour to a friend or member of your family that will be visiting Roatan island in the future.
Need help?
Contact us at roatanviptourshn@gmail.com for questions related to refunds and returns.